{"id":953,"date":"2024-04-30T10:27:53","date_gmt":"2024-04-30T10:27:53","guid":{"rendered":"https:\/\/www.incentivesmart.com\/blog\/\/"},"modified":"2025-04-14T11:56:23","modified_gmt":"2025-04-14T11:56:23","slug":"loyalty-incentives","status":"publish","type":"post","link":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/","title":{"rendered":"Loyalty incentives: Do customers stick around for rewards?"},"content":{"rendered":"<p><strong>When customer attention spans are shorter than a queue at a salad bar, keeping hold of your audience is no small feat. Brands are constantly vying for a precious slice of loyalty \u2014 and when flashy ads and one-off deals stop cutting it, many turn to loyalty incentives to keep customers close (and spending).<\/strong><\/p>\n<p>These programmes, often packed with points, perks and the occasional shiny prize, aim to do more than just encourage repeat business. They\u2019re designed to build lasting relationships, boost customer lifetime value, and turn casual buyers into loyal brand advocates. But here\u2019s the big question \u2014 do they actually work? Or are loyalty incentives just a sugar rush that wears off faster than you can say &#8220;double points Tuesday&#8221;?<\/p>\n<p>In this blog, we\u2019ll unpack the psychology behind effective loyalty incentives, explore why some schemes flop while others flourish, and share how to create a programme that not only keeps your customers coming back, but gets them raving about you while they\u2019re at it. Whether you&#8217;re designing your first incentive strategy or looking to breathe new life into an existing one, we\u2019ve got some smart insights (and a few cautionary tales) coming your way.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When customer attention spans are shorter than a queue at a salad bar, keeping hold of your audience is no&#8230;<\/p>\n","protected":false},"author":10,"featured_media":5595,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-953","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","topics-customer-loyalty"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Loyalty Incentives &amp; Customer Rewards: Do They Really Work?<\/title>\n<meta name=\"description\" content=\"Customer loyalty incentives are designed to bolster lifetime value through tempting rewards. But do incentives really build long-term loyalty?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Loyalty Incentives &amp; Customer Rewards: Do They Really Work?\" \/>\n<meta property=\"og:description\" content=\"Customer loyalty incentives are designed to bolster lifetime value through tempting rewards. But do incentives really build long-term loyalty?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/\" \/>\n<meta property=\"og:site_name\" content=\"Incentivesmart\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-30T10:27:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-14T11:56:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.incentivesmart.com\/wp-content\/uploads\/2024\/04\/Blog-Headers-2-Customer-Loyalty-Blog-Header.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Alex\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alex\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/\"},\"author\":{\"name\":\"Alex\",\"@id\":\"https:\/\/www.incentivesmart.com\/#\/schema\/person\/772ff5ed5bc972836621a6e31f96504a\"},\"headline\":\"Loyalty incentives: Do customers stick around for rewards?\",\"datePublished\":\"2024-04-30T10:27:53+00:00\",\"dateModified\":\"2025-04-14T11:56:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/\"},\"wordCount\":208,\"image\":{\"@id\":\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.incentivesmart.com\/wp-content\/uploads\/2024\/04\/Blog-Headers-2-Customer-Loyalty-Blog-Header.png\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/\",\"url\":\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/\",\"name\":\"Loyalty Incentives & Customer Rewards: Do They Really Work?\",\"isPartOf\":{\"@id\":\"https:\/\/www.incentivesmart.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.incentivesmart.com\/wp-content\/uploads\/2024\/04\/Blog-Headers-2-Customer-Loyalty-Blog-Header.png\",\"datePublished\":\"2024-04-30T10:27:53+00:00\",\"dateModified\":\"2025-04-14T11:56:23+00:00\",\"author\":{\"@id\":\"https:\/\/www.incentivesmart.com\/#\/schema\/person\/772ff5ed5bc972836621a6e31f96504a\"},\"description\":\"Customer loyalty incentives are designed to bolster lifetime value through tempting rewards. But do incentives really build long-term loyalty?\",\"breadcrumb\":{\"@id\":\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#primaryimage\",\"url\":\"https:\/\/www.incentivesmart.com\/wp-content\/uploads\/2024\/04\/Blog-Headers-2-Customer-Loyalty-Blog-Header.png\",\"contentUrl\":\"https:\/\/www.incentivesmart.com\/wp-content\/uploads\/2024\/04\/Blog-Headers-2-Customer-Loyalty-Blog-Header.png\",\"width\":1024,\"height\":600,\"caption\":\"Loyalty incentives: Do customers stick around for rewards?\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.incentivesmart.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Loyalty incentives: Do customers stick around for rewards?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.incentivesmart.com\/#website\",\"url\":\"https:\/\/www.incentivesmart.com\/\",\"name\":\"Incentivesmart\",\"description\":\"Unleash the power of Rewarding Relationships\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.incentivesmart.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.incentivesmart.com\/#\/schema\/person\/772ff5ed5bc972836621a6e31f96504a\",\"name\":\"Alex\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.incentivesmart.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7f5d8fe95499233955914792d3a8c5a058372439263a199cbada89b39c60ac6c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7f5d8fe95499233955914792d3a8c5a058372439263a199cbada89b39c60ac6c?s=96&d=mm&r=g\",\"caption\":\"Alex\"},\"url\":\"https:\/\/www.incentivesmart.com\/blog\/author\/alex\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Loyalty Incentives & Customer Rewards: Do They Really Work?","description":"Customer loyalty incentives are designed to bolster lifetime value through tempting rewards. But do incentives really build long-term loyalty?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/","og_locale":"en_GB","og_type":"article","og_title":"Loyalty Incentives & Customer Rewards: Do They Really Work?","og_description":"Customer loyalty incentives are designed to bolster lifetime value through tempting rewards. But do incentives really build long-term loyalty?","og_url":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/","og_site_name":"Incentivesmart","article_published_time":"2024-04-30T10:27:53+00:00","article_modified_time":"2025-04-14T11:56:23+00:00","og_image":[{"width":1024,"height":600,"url":"https:\/\/www.incentivesmart.com\/wp-content\/uploads\/2024\/04\/Blog-Headers-2-Customer-Loyalty-Blog-Header.png","type":"image\/png"}],"author":"Alex","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Alex","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#article","isPartOf":{"@id":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/"},"author":{"name":"Alex","@id":"https:\/\/www.incentivesmart.com\/#\/schema\/person\/772ff5ed5bc972836621a6e31f96504a"},"headline":"Loyalty incentives: Do customers stick around for rewards?","datePublished":"2024-04-30T10:27:53+00:00","dateModified":"2025-04-14T11:56:23+00:00","mainEntityOfPage":{"@id":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/"},"wordCount":208,"image":{"@id":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#primaryimage"},"thumbnailUrl":"https:\/\/www.incentivesmart.com\/wp-content\/uploads\/2024\/04\/Blog-Headers-2-Customer-Loyalty-Blog-Header.png","articleSection":["Blog"],"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/","url":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/","name":"Loyalty Incentives & Customer Rewards: Do They Really Work?","isPartOf":{"@id":"https:\/\/www.incentivesmart.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#primaryimage"},"image":{"@id":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#primaryimage"},"thumbnailUrl":"https:\/\/www.incentivesmart.com\/wp-content\/uploads\/2024\/04\/Blog-Headers-2-Customer-Loyalty-Blog-Header.png","datePublished":"2024-04-30T10:27:53+00:00","dateModified":"2025-04-14T11:56:23+00:00","author":{"@id":"https:\/\/www.incentivesmart.com\/#\/schema\/person\/772ff5ed5bc972836621a6e31f96504a"},"description":"Customer loyalty incentives are designed to bolster lifetime value through tempting rewards. But do incentives really build long-term loyalty?","breadcrumb":{"@id":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#primaryimage","url":"https:\/\/www.incentivesmart.com\/wp-content\/uploads\/2024\/04\/Blog-Headers-2-Customer-Loyalty-Blog-Header.png","contentUrl":"https:\/\/www.incentivesmart.com\/wp-content\/uploads\/2024\/04\/Blog-Headers-2-Customer-Loyalty-Blog-Header.png","width":1024,"height":600,"caption":"Loyalty incentives: Do customers stick around for rewards?"},{"@type":"BreadcrumbList","@id":"https:\/\/www.incentivesmart.com\/blog\/loyalty-incentives\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.incentivesmart.com\/"},{"@type":"ListItem","position":2,"name":"Loyalty incentives: Do customers stick around for rewards?"}]},{"@type":"WebSite","@id":"https:\/\/www.incentivesmart.com\/#website","url":"https:\/\/www.incentivesmart.com\/","name":"Incentivesmart","description":"Unleash the power of Rewarding Relationships","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.incentivesmart.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.incentivesmart.com\/#\/schema\/person\/772ff5ed5bc972836621a6e31f96504a","name":"Alex","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.incentivesmart.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/7f5d8fe95499233955914792d3a8c5a058372439263a199cbada89b39c60ac6c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7f5d8fe95499233955914792d3a8c5a058372439263a199cbada89b39c60ac6c?s=96&d=mm&r=g","caption":"Alex"},"url":"https:\/\/www.incentivesmart.com\/blog\/author\/alex\/"}]}},"_links":{"self":[{"href":"https:\/\/www.incentivesmart.com\/wp-json\/wp\/v2\/posts\/953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.incentivesmart.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.incentivesmart.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.incentivesmart.com\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.incentivesmart.com\/wp-json\/wp\/v2\/comments?post=953"}],"version-history":[{"count":0,"href":"https:\/\/www.incentivesmart.com\/wp-json\/wp\/v2\/posts\/953\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.incentivesmart.com\/wp-json\/wp\/v2\/media\/5595"}],"wp:attachment":[{"href":"https:\/\/www.incentivesmart.com\/wp-json\/wp\/v2\/media?parent=953"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.incentivesmart.com\/wp-json\/wp\/v2\/categories?post=953"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.incentivesmart.com\/wp-json\/wp\/v2\/tags?post=953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}