{"id":1110,"date":"2022-02-02T14:47:35","date_gmt":"2022-02-02T14:47:35","guid":{"rendered":"https:\/\/www.incentivesmart.com\/blog\/\/"},"modified":"2025-02-03T13:31:29","modified_gmt":"2025-02-03T13:31:29","slug":"how-housing-associations-can-change-resident-behaviour-and-recognise-loyalty","status":"publish","type":"post","link":"https:\/\/www.incentivesmart.com\/blog\/how-housing-associations-can-change-resident-behaviour-and-recognise-loyalty\/","title":{"rendered":"How Housing Associations can Change Resident Behaviour and Recognise Loyalty"},"content":{"rendered":"<p>As a housing association, providing a fantastic resident experience is one of your top priorities. After all, the residents are at the heart of what you do! Not just when face-to-face but also with the digital service you offer.<\/p>\n<p>A good resident experience is about establishing good quality relationships, and those relationships are driven by trust. This trust will encourage your residents to feel more comfortable and confident in managing their homes with you. Your residents are then no longer just your customers but become trusted partners in looking after the housing and neighbourhood assets.<\/p>\n<p>Recognising these trusted and loyal partners will help you strengthen the relationships and take your resident experience to the next level.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As a housing association, providing a fantastic resident experience is one of your top priorities. After all, the residents are&#8230;<\/p>\n","protected":false},"author":10,"featured_media":1111,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","topics-housing-associations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Housing Associations can Change Resident Behaviour<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.incentivesmart.com\/blog\/how-housing-associations-can-change-resident-behaviour-and-recognise-loyalty\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Housing Associations can Change Resident Behaviour\" \/>\n<meta property=\"og:description\" content=\"As a housing association, providing a fantastic resident experience is one of your top priorities. 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