{"id":1072,"date":"2022-12-09T14:14:05","date_gmt":"2022-12-09T14:14:05","guid":{"rendered":"https:\/\/www.incentivesmart.com\/blog\/\/"},"modified":"2024-10-25T09:20:01","modified_gmt":"2024-10-25T09:20:01","slug":"does-understanding-tenant-behaviour-impact-their-relationship-with-you-and-can-we-use-this-understanding-to-drive-loyalty","status":"publish","type":"post","link":"https:\/\/www.incentivesmart.com\/blog\/does-understanding-tenant-behaviour-impact-their-relationship-with-you-and-can-we-use-this-understanding-to-drive-loyalty\/","title":{"rendered":"Does understanding tenant behaviour impact their relationship with you, and can we use this understanding to drive loyalty?"},"content":{"rendered":"<p>In short, the answer is yes. All behaviour happens for a reason, so it\u2019s really useful to understand the triggers and\/or possible purpose behind why people behave in the way they do.<\/p>\n<p>Let\u2019s first take a moment to recognise that people are complex. Human behaviour is influenced by so many different things, and everyone is built uniquely. Imagine trying to capture and create a master list of all the distinct personalities and behaviours \u2013 we\u2019d be there forever and still miss lots because you just don\u2019t know what you don\u2019t know. Appealing to each of these individual traits will be hard to get it right every time unless you have the gift of being a mind reader and knowing what\u2019s coming before you experience it.<\/p>\n<p>However what we can do is look more broadly by using generic personality mapping tools to help guide you.\u00a0 A great starting point is looking to understand\u00a0the behaviours your tenants display as their\u00a0way of expressing a need:<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In short, the answer is yes. All behaviour happens for a reason, so it\u2019s really useful to understand the triggers&#8230;<\/p>\n","protected":false},"author":10,"featured_media":1073,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1072","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","topics-housing-associations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Does understanding tenant behaviour impact their relationship with you, and can we use this understanding to drive loyalty?<\/title>\n<meta name=\"description\" content=\"Understanding the pattern in behaviours and triggers of your tenants is key to building more rewarding and engaged relationships. 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